- After 2 or 3 (I honestly can't remember at this point) attempts, the water line to my beloved ice machine, works (however slowly). During the process of getting it fixed, the first time - when water was pouring all over my basement the following things happened:
- I called in 3x because the first time, I was dropped into a voice mail box I have no idea who it was. I left a weird message that went a little like, "Hi, my name is XYZ and I don't know who you are because of the terrible customer service representative I just spoke with. I live at ABC and this morning a water line was installed which is now spraying all over my basement. And when I say spraying, it sounds like a little sprinkle but there is a monsoon happening in my basement I can't get it to stop and someone needed to get here ASAP." The second time, I was outraged and may or may not have been screaming like a lunatic and one point said something like, "SAVE your apologies. I don't want to hear SORRY, I want to hear that someone will get here because at the rate the water is coming down my entire inventory of storage will be ruined." To which the "customer service representative" said I could fill out a claims form, if that happened. TO which I said, "Are you f'ing kidding me?" And I didn't say "f'ing" and I promptly got hung up on. The third time I called in I was eerily calm, was put on hold and while on hold someone called me back - must have been from the first message I left. I'm not sure, I don't care.
- Interesting fact? Sears never did survey me on my experience. Spoiler alert: terrible.
- The Internet was eventually fixed, after 3 or 4 attempts (I honestly can't remember at this point). I've had a decreased of solicitation calls, because I went cray cray and was provided a new number that they can't guarantee will stay off a radar, because I don't want to pay for a private number but it's better. To say I was a crazy lady with them? Understatement.
- A "fun" exchange during my
rampagesphone calls to these "customer service representatives" (see also: TERRIBLE) included this gem. I was calling in to report that my Internet was indeed out, again. I explained for the who knows how many time all the back and forth, people coming out, waiting for days, etc. I explained that I had been a satisfied customer for long than I had been a customer receiving service and wanted to know the process for canceling at this point. I explained I worked from home and not having Internet is negatively impacting my day. While the over done apologies do nothing for me, I suppose I would prefer that over this person's response: "Well. Does your television work though?" My response? "I do NOT know. I don't get paid to watch TV, so right now I'm at my computer trying to do my JOB. Perhaps you'd like to try doing the same?"
- Disclaimer: Having worked in customer service I do my best to be the better part of some one's day. I am (usually) kind, understanding, sympathetic. I try to make a joke where I can. That said: provide terrible customer service? Step aside, shit is about to get real.
- I'm not
quite sure how I avoided an aneurysm or ulcer based on U-verse and
Sears. I suppose there is a point in the "win" column somewhere in
there. Seriously, top 5 worst customer service.
got a mirror for the driveway, one that you can see on both sides to
avoid crashing into the porch. My husband thought I was being silly for
buying such a thing (such things are not cheap). I used it every day and
it has saved my car from damage... until he recently backed into it and
broke in a million pieces. Ah 7 years of bad luck, like that's what we
need. I mention this, because I would just like to point out, for the record: while I notoriously have a terrible sense of depth and if anyone is going to swipe a car or back into something - you would have thought me. I'd like the record to show: the ball & chain has been the one, the ONLY ONE, playing bumper cars in the driveway. He makes fun of me for being all nervous about it, careful, slow, etc- but guess who hasn't cracked up anything in our driveway? This girl, right here.
- Eventually they found our overflow truck. It arrived the day that our flight was booked for a trip to the Northeast to attend a wedding. His suit and my dress (and shoes) were somewhere in one of the 30 boxes delivered. I found them. It was a Christmas Miracle.
|30 boxes in the overflow truck. 3 items needed to be found for flight in 3 hours.|
The "best" & most successful game of "needle in a hay stack" ever played.
We've been here, at the time I'll (finally) publish this post for 3 months. We are getting settled, pictures are being put up, boxes are disappearing one by one. We're getting there. We have a few visitors planned. It's coming together. Don't tell the kid though, because she feels it too and I try to say I don't - but the truth is? I miss STL. I'm looking forward to when that wears out and things start to feel all wonderful here, but I don't know. 3 months in, I'm starting to think it won't happen. I don't hate it here, it's just not the same. It's probably why I haven't had much to say here. I'm in this