Having worked in customer service, it kind of made me throw up in my mouth. Anyway, here's the story - which ... though annoyed me at the time is also slightly hilarious that there are people out there that have the balls.
Set the stage: an apartment we signed for fell through because our last agent f'd up (another idiot Real Estate Agency - that I can't remember right now) didn't process the paperwork until the afternoon so we missed out on it.
I googled companies all over Boston and each website asked for basic information. Name, rent maximum, amenities requested, dog/cat, parking etc. Instead of spending a lot of time I made templates and mass emailed and/or cut and paste to the websites the information. I offered 1st, last, security paid immediately - as time was clicking and we needed a place to live, stat! Now to be fair - the email itself was quirky and infused some of my 'humor' - but I thought it would make the person laugh and pick up the phone. I was wrong.
If you are moving to Boston, I wouldn't use Metropolitan : Boston Real Estate. They are kind of a group of aHoles. That's not on their "About Us" page unfortunately. It should be.
I was moving from NY and had no where to put my stuff. A response to my email simply read....
From: rentals [mailto:rentals@
Subject: RE: Apartment in Boston
I do not have anything for you but I do know of a good psychiatrist you may want to talk things over with.
That's it. And yeah, I totally am holding on to this... I guess I should talk to someone about that.